At TrueDial.ai, we treat infrastructure and data security as foundational. We partner with industry-leading platforms and follow best-in-class practices to protect our clients' data and operations.
Our platform operates on robust, cloud-based infrastructure designed for reliability, scale, and uptime.
· Powered by secure U.S.-based cloud hosting environments
· 99.9%+ uptime across core systems
· Geo-redundancy and failover protection
· DDoS protection and real-time load balancing
We follow modern application security best practices, including:
· SSL/TLS encryption on all data in transit
· Encrypted storage for sensitive data
· Role-based access controls and permissions
· Internal logging and monitoring systems
· Scheduled penetration tests and vulnerability scans by our white-label partners
Our automation systems use AI and workflow tools to manage voice calls, SMS, and contact data on behalf of our clients. To ensure this is done responsibly:
· All customer data remains owned by the client
· Voice and call metadata is encrypted and stored securely
· SMS campaigns follow TCPA and CAN-SPAM compliance rules
· Data retention is controlled and customizable per client needs
TrueDial.ai is powered by a secure network of enterprise-grade platforms and service providers. These systems are deeply integrated into our infrastructure to ensure seamless performance, security, and scalability.
We rigorously evaluate and monitor all external technologies used to support:
· CRM and client data management
· Voice and call automation
· Calendar synchronization and scheduling
· Email and SMS delivery infrastructure
Clients may request:
· Access to contact data
· Permanent deletion or export
· Workflow removal
Requests may be made to: legal@truedial.ai
AI-powered interactions are designed to follow human-first principles, including:
· Clear identification when automated responses are in use
· Data minimization practices
· Ethical response guardrails embedded in automation logic
If a security issue or data breach is detected:
· We will notify affected clients promptly
· Contain and resolve the breach
· Provide remediation steps and post-mortem documentation
We may update this statement as infrastructure or regulatory requirements evolve. The “Last Updated” date reflects the most recent version.
📩 For infrastructure, privacy, or security inquiries, contact:
legal@truedial.ai
Last updated: July 22, 2025